WARRANTY AND REFUND POLICY

1. Warranty

a. Conditions & Applicable Subjects:

  • Orders paid through the website https://softkeyglobal.com/ and still under the warranty period as described for each specific product.
  • Customers who purchased from Softkeyglobal.com, excluding collaborators and agents.
  • Applies to all products with warranty support at Softkeyglobal.com.
  • At the time of reporting an issue, the problem must be due to objective factors, and customers must comply with the usage guidelines for specific products and be eligible for warranty.

b. Warranty Method:

  • For account-based products provided by Softkeyglobal.com that encounter common issues such as incorrect login details, loss of subscription, or subscription not functioning as described, we will attempt to fix the issue directly on the account you are using. If this is not possible, you will receive a replacement account.
  • For activation code-based products: If your subscription is not working, you must provide evidence proving the issue is due to the code you used. You can contact support from the service provider to obtain this evidence. Once we review your provided proof, we will replace the activation code for you.
  • For upgrade-based products: We only ensure that your upgraded subscription remains active during the registered period. Any issues related to account security or login credentials are solely managed by you, and Softkeyglobal.com does not interfere.

c. Warranty Contact
Contact Softkeyglobal.com’s customer service directly. You can reach out and receive the fastest response via our Telegram Official account

2. Refunds

Refund requests will be processed if Softkeyglobal.com cannot provide a warranty solution for customers within one week and the customer requests a refund.

a. Refund Policy:

  • For account-based products:
    If the account is non-functional due to errors from Softkeyglobal.com or the service provider, we will resolve the issue by replacing or fixing the account (depending on the specific case).
    If Softkeyglobal.com cannot resolve the issue within one week from the time the issue is reported, we will process a partial refund based on the time elapsed from the purchase to the time the issue was reported. The refund amount will be calculated proportionally to the original purchase price.
  • For activation code-based products:
    If the activation code cannot be used, Softkeyglobal.com will provide a new code or remote activation support for the customer.
    If the activation is successful, but errors occur during usage, and the warranty is still valid, you must provide evidence that the issue is due to Softkeyglobal.com. We will then process replacements or refunds based on your request.
  • For upgrade-based products:
    After the upgrade, if errors occur during usage that Softkeyglobal.com cannot resolve within one week from the time the issue is reported, we will process a partial refund based on the time elapsed from the purchase to the time the issue was reported. The refund amount will be calculated proportionally to the original purchase price.

b. Refund Methods & Timeline:

  • Once a refund request is received, Softkeyglobal.com will process your refund within a maximum of 7 days (excluding weekends).
  • Customers must provide refund information that matches the name of the purchaser through e-wallets or bank accounts.
  • Refund requests will be handled through Softkeyglobal.com’s customer service via the Telegram Official account

Note: For certain products with special policies, specific terms will be detailed on the product page to ensure accurate application of refund and exchange policies.