SoftkeyGlobal
Refund Policy
We stand behind every product we sell. Our goal is simple: if something goes wrong, we make it right — quickly and without hassle.
Last updated: May 2026
When You Are Eligible for a Refund
You are entitled to a full refund or free replacement within 30 days of purchase if: (a) your license key fails to activate on any supported device, (b) your account credentials are invalid or do not grant the advertised access, (c) the product does not match its description on the product page, or (d) a duplicate charge was made in error.
When Refunds Are Not Available
Because our products are digital and delivered instantly, refunds are not available in the following situations: (a) the product has been successfully activated and used, (b) you changed your mind after delivery, (c) the issue results from your own misuse or violation of the vendor's terms (e.g. changing a shared account password), or (d) the subscription period has naturally expired.
Replacement First
In most cases, we can resolve the issue faster by providing a replacement key or account. We will always offer a free replacement first. If the replacement also fails, a full cash refund will be issued immediately with no further questions asked.
How to Request a Refund
Email us at info.softkeyglobal@gmail.com or message us on Telegram @softkeyglobal. Include your order ID and a brief description of the issue — screenshots are helpful but not required. Our team will acknowledge your request within 2 hours and resolve it within 24 hours.
Refund Processing Time
Since we accept cryptocurrency payments, refunds are issued back to your original wallet address (or an address you specify). Processing time depends on network congestion but is typically completed within 1–3 business days after approval.
Chargebacks & Disputes
We ask that you contact our support team before initiating a chargeback or dispute with your payment provider. We are committed to resolving every issue fairly and quickly. Unjustified chargebacks may result in account suspension.
Need a refund? We're here.
Reach out via email or Telegram — our team is online 24/7 and replies within 30 minutes on average.