Question 1

How long does delivery take?

Accepted Answer

All orders are processed by our team after payment confirmation. We set up your account or process the upgrade manually. Typical processing time is 1–6 hours, with a guaranteed maximum of 24 hours. You'll receive an email notification as soon as your order is complete.

Question 2

How will I receive my product?

Accepted Answer

After payment is confirmed, your account credentials, license key, or upgrade details are sent to the email address you used at checkout. You can also view and download your delivery anytime from My Orders in your account dashboard.

Question 3

Can I track my order?

Accepted Answer

Yes. After placing your order, you'll receive an order confirmation email. You can also log in to your account and view real-time order status under My Orders at any time.

Question 4

What if I don't receive my order within 24 hours?

Accepted Answer

This is extremely rare, but if it happens, please contact us immediately via email at info.softkeyglobal@gmail.com or Telegram @softkeyglobal. We'll prioritize your order and resolve it within 1 hour.

Question 5

What payment methods do you accept?

Accepted Answer

We accept cryptocurrency payments including USDT (TRC20, BEP20, ERC20), BTC, ETH, and other major cryptocurrencies. All transactions are verified on-chain for maximum transparency and security.

Question 6

Is my payment secure?

Accepted Answer

Yes. Cryptocurrency payments are verified directly on the blockchain — we never store your wallet credentials or private keys. Each transaction is independently confirmed before order processing begins.

Question 7

What happens if I send the wrong amount?

Accepted Answer

If you send less than required, contact us with your transaction hash and we'll advise next steps. If you accidentally send more, the excess will be refunded to your wallet within 24 hours after verification.

Question 8

My payment shows as pending — what should I do?

Accepted Answer

Crypto transactions typically confirm within 5–30 minutes depending on the network. If your payment is still pending after 1 hour, contact us with your transaction hash (TxID) at info.softkeyglobal@gmail.com or Telegram @softkeyglobal and we'll look into it right away.

Question 9

Are the accounts and subscriptions genuine?

Accepted Answer

Yes, 100%. We source all products from official channels and verify them before delivery. Every order comes with a 30-day satisfaction guarantee.

Question 10

How long do the accounts/subscriptions last?

Accepted Answer

Duration depends on the plan you select (e.g., 1 month, 3 months, 1 year). The exact validity period is clearly stated on every product page and included in your order confirmation.

Question 11

Can I change the password after receiving my account?

Accepted Answer

For shared/profile accounts (such as Netflix or Spotify profiles), please do NOT change the main account password, as this will affect other users. For dedicated personal accounts or upgrade-type products, you are free to update your credentials.

Question 12

What if my account stops working?

Accepted Answer

Contact our support team immediately via email or Telegram. We provide free replacements for any account that stops working within the purchased subscription period. Issues are typically resolved within 1–4 hours.

Question 13

What is your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee. If your product fails to work as described, contact our support team within 30 days of purchase for a free replacement or a full refund to your original payment method.

Question 14

When are refunds NOT available?

Accepted Answer

Refunds are not available in the following cases: (1) the account has been actively used for more than 7 days before reporting an issue, (2) you violated the usage terms (e.g., changed the password on a shared account), or (3) the subscription period has naturally expired.

Question 15

How long do refunds take?

Accepted Answer

All refund requests are reviewed within 24 hours. Once approved, cryptocurrency refunds are sent to your original wallet address within 1–3 business days.

Question 16

Do I need an account to place an order?

Accepted Answer

No, guest checkout is available — just enter your email address. However, creating an account allows you to track all your orders, access delivery history, and receive faster, linked support.

Question 17

How do I contact support?

Accepted Answer

You can reach us in two ways: (1) Email: info.softkeyglobal@gmail.com, or (2) Telegram: @softkeyglobal. Both channels are monitored 24/7 and we typically respond within 30 minutes.

Question 18

What are your support hours?

Accepted Answer

Our team operates 24/7, every day of the year including weekends and holidays. During peak hours (9AM–10PM GMT+7), response times are under 15 minutes. Outside peak hours, we respond within 1–2 hours.

Frequently Asked Questions

Ordering & Delivery

Payments

Accounts & Products

Refunds & Guarantees

Account & Support

Still have questions?