Question 1

How long does delivery take?

Accepted Answer

All orders are processed manually by our team. After payment confirmation, we create your account or process the upgrade. Typical processing time is 1–6 hours, with a guaranteed maximum of 24 hours. You'll receive an email notification when your order is complete.

Question 2

How will I receive my product?

Accepted Answer

After your payment is confirmed, our team will set up your account or process the upgrade. You'll receive the account details or confirmation via the email you used at checkout. You can also track your order status in real-time under My Orders.

Question 3

Can I track my order?

Accepted Answer

Yes! After placing your order, you'll receive an order confirmation email with a tracking link. You can also view all your orders and their status in your account dashboard under My Orders.

Question 4

What if I don't receive my order within 24 hours?

Accepted Answer

This is rare, but if it happens, please contact our support team immediately. We'll prioritize your order and resolve it within 1 hour. You can reach us via the Contact page or email support@softkeyglobal.com.

Question 5

What payment methods do you accept?

Accepted Answer

We accept cryptocurrency payments including USDT (TRC20, BEP20, ERC20), BTC, ETH, and Binance Pay. All transactions are verified on-chain for maximum security.

Question 6

Is my payment secure?

Accepted Answer

Absolutely. Cryptocurrency payments are verified directly on the blockchain. We never store your wallet credentials. Each transaction is independently verified before order processing begins.

Question 7

What happens if I send the wrong amount?

Accepted Answer

If you send less than the required amount, please contact support with your transaction hash. If you send more, the excess will be refunded to your wallet within 24 hours after verification.

Question 8

My payment shows as pending — what should I do?

Accepted Answer

Crypto payments typically confirm within 5–30 minutes depending on the network. If your payment is still pending after 1 hour, contact support with your transaction hash (TxID) and we'll investigate.

Question 9

Are the accounts/subscriptions genuine?

Accepted Answer

Yes, all our products are 100% genuine. We create fresh accounts or upgrade existing ones through official channels. Every product comes with a satisfaction guarantee.

Question 10

How long do the accounts/subscriptions last?

Accepted Answer

The duration depends on the plan you purchase (e.g., 1 month, 3 months, 1 year). The exact duration is clearly stated on each product page and in your order confirmation.

Question 11

Can I change the password after receiving my account?

Accepted Answer

For shared accounts (like Netflix profiles), please do NOT change the password as it will affect other users. For personal/upgrade accounts, you're free to change credentials as you wish.

Question 12

What if my account stops working?

Accepted Answer

Contact our support team immediately. We offer free replacements for any account that stops working within the purchased duration. Our team typically resolves issues within 1–4 hours.

Question 13

What is your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee. If your account fails to work as described, contact support within 30 days for a free replacement or full refund to your original payment method.

Question 14

When are refunds NOT available?

Accepted Answer

Refunds are not available if: (1) the account has been used for more than 7 days without reporting issues, (2) you violated the terms of use (e.g., changed password on a shared account), or (3) the subscription period has naturally expired.

Question 15

How long do refunds take?

Accepted Answer

Refund requests are reviewed within 24 hours. Once approved, crypto refunds are processed within 1–3 business days to your original wallet address.

Question 16

Do I need an account to order?

Accepted Answer

No, you can checkout as a guest using just your email. However, creating an account lets you track orders, view delivery history, and get faster support.

Question 17

How do I contact support?

Accepted Answer

You can reach us through: (1) the Contact page on our website, (2) email at support@softkeyglobal.com, or (3) the support ticket system in your account. Average response time is under 1 hour.

Question 18

What are your support hours?

Accepted Answer

Our team is available 24/7. During peak hours (9AM–10PM GMT+7), response times are typically under 30 minutes. Outside peak hours, we respond within 1–2 hours.

Frequently Asked Questions

Ordering & Delivery

Payments

Accounts & Products

Refunds & Guarantees

Account & Support

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